Ticketmaster claims it’s fighting scalpers tooth and nail, but it may be aiding them in private. Exposés at CBC News and the Toronto Star have shown the company courting professional scalpers, even when it’s clear they’re using bots or otherwise violating Ticketmaster’s terms of service. The company quietly launched a secretive ticket inventory system, TradeDesk, that lets scalpers upload high volumes of tickets and quickly resell them at the price of their choice. Moreover, Ticketmaster salespeople caught on camera were adamant that they didn’t verify whether or not TradeDesk users were violating terms of service, including the use of bots — at least one rep was fully aware of the activity.
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